Phillippa's Policies & Terms

Privacy

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. By visiting our Site, you accept the practices described in this Policy.

Phillippa’s keeps all personal information submitted in the strictest confidence. The information is kept on a secure server and is only used to process orders from Phillippa’s. This information will not be released to anyone other than necessary to fulfill your order. We will not rent or sell your personal information to any third party outside of Phillippa’s without your permission.

Third-Party Service Providers: Phillippa’s uses Third Party providers to process orders and to deliver packages. Phillippa’s may provide these companies your email address ONLY to provide customers up to date delivery tracking of dispatched orders.

Cookies: Our website uses “cookies”, which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, and enable us to improve the content, reliability and functionality of this website. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

Delivery Information

Delivery to any destination within Australia will be by standard Australia Post parcel delivery or by courier. Please allow 3 – 10 business days for delivery of your goods from the date of dispatch. You will receive an email on the date that the goods are dispatched.

For online Retail orders we charge a flat delivery charge of $9.95. If your net invoiced order is worth more than $100, we will deliver it for free (Australia only). We reserve the right to change this rate at any time. We also reserve the right to change the delivery fee for large orders.

Wholesale customers will be contacted regarding any delivery fees.

We do not currently ship internationally.

Payment Policy

Payment terms are as follows:

Payment types accepted are Visa and Mastercard. All transactions are billed in Australian dollars. You will need to submit your credit card details at the time the order is placed on the website. A confirmation email is sent to confirm goods purchased and value of order.

Phillippa’s currently uses 128 bit SSL encryption, keeping your credit card details secure.

In the event that your credit card is declined we will not be able to guarantee delivery of your goods. You can contact us to make alternative payment arrangements.

At our discretion we may decide not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the order and contact you to inform you that your order will not be processed. We may process this order or further orders if you make a payment.

Items that are no longer available will be removed from the website and excluded from your processed order and therefore you will not be charged for them.

Pricing Policy

All prices listed are in Australian dollars and are inclusive of GST.

All prices are subject to price and availability confirmation.

We reserve the right to correct any printing errors.

Prices are subject to change at any time.

Returns Policy

We want to make the returns process as simple and easy as possible for you.
Phillippa’s will only accept returns for the following scenarios:

• Goods damaged or faulty upon delivery.

• Goods that vary from their description on this website.

• Goods supplied incorrectly.

Our warehouse Team inspects each delivery for quality and does not ship damaged items. However, if you do receive damaged or faulty goods, please contact us and we will arrange a free return delivery and replacement or refund.

Note: Please do not return any goods prior to contacting Phillippa’s.

To arrange a return please contact the Phillippa’s Customer Service Team at the following email address:
orders@phillippas.com.au

We will need your proof of purchase prior to accepting any return. Please keep your receipt.